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Privacy Policy

Effective Date November 1, 2025

At Treadwell Mansion, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard guest data in compliance with U.S., EU (GDPR), and global privacy standards.

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By booking, you authorize Treadwell Mansion to send 10 text messages and emails with details regarding your reservation information and other offers. Message/data rates may apply. Consent is not a condition of purchase. Reply STOP to opt out.


 1. Information We Collect

Children’s Data
Our services are not directed to children under the age of 16. We do not knowingly collect or maintain personal information from anyone under 16. If we become aware that we have inadvertently received such information, management will delete it promptly.

 

We collect information when you:

  • Make a reservation through our MEWS booking system or third-party channels

  • Communicate with us via Akia, email, or other messaging platforms

  • Browse or interact with our website

  • Subscribe to marketing updates or offers

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Data collected may include:

  • Name, address, email, phone number

  • Payment and billing details (processed securely by MEWS)

  • Stay details and preferences

  • Communication records (via Akia or email)

  • IP address, browser type, and device data (for analytics and security)

 

2. How We Use Your Information

We use your information to:

  • Process and manage bookings, payments, and guest requests

  • Facilitate digital check-in, room access, and communication

  • Improve operations, housekeeping scheduling, and guest experience

  • Send confirmations, receipts, and pre-arrival instructions

  • Communicate promotions and special offers (you may opt out anytime)

  • Comply with legal and regulatory obligations

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International Data Transfers
When personal information is transferred outside the United States, Treadwell Mansion uses Standard Contractual Clauses or other lawful mechanisms recognized under applicable data-protection laws to ensure adequate safeguards are in place.

 

3. Data Sharing & Third Parties

We share information only with trusted service providers necessary to operate the property, including:

  • MEWS Systems (reservation, payment, and guest data management)

  • Akia (guest messaging and digital communication)

  • SiteMinder (OTA distribution and booking channel management)

  • Omniboost (financial synchronization and accounting)

  • Wix and analytics partners (website hosting and optimization)

 

These partners adhere to strict data protection agreements and use secure transmission (SSL/HTTPS).

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We do not sell or rent guest information to any third party.

 

4. Data Retention

Reservation data is retained for as long as required by law or business need, typically 7 years for accounting and regulatory purposes. Marketing contact data is retained until unsubscribed or deleted upon request.

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5. International Guests & GDPR Compliance

For guests residing in the European Union or other jurisdictions with enhanced privacy laws:

  • You have the right to request access, correction, or deletion of your data.

  • You may withdraw marketing consent at any time.

  • Data transfers to U.S.-based processors are protected under applicable legal frameworks.

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Requests can be made to privacy@treadwellmansion.com.

 

Cookies & International Visitors
For guests visiting our website from the European Union, a cookie-consent banner is presented in accordance with GDPR and ePrivacy Directive requirements.

 

6. Cookies & Analytics

Breach Notification
In the unlikely event of a data breach, affected individuals will be notified without unreasonable delay in accordance with New Hampshire RSA 359-C:20 and all applicable federal requirements. Management will coordinate the response and any required notifications.

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Our website uses cookies and analytics tools (e.g., Google Analytics) to improve user experience, measure engagement, and ensure secure site operation.
You can manage cookie preferences via your browser settings.

 

7. Data Security

We employ encryption, secure servers, and limited-access controls. Payment details are handled exclusively by MEWS and never stored on our local systems.

 

8. Contact Us

Questions or requests related to your data privacy or this policy can be sent to:
treadwellmansion@gmail.com
Treadwell Mansion, 93 Pleasant Street, Portsmouth, NH, USA

 

9. Updates to This Policy

We may update these Terms and Policies periodically to reflect operational or legal changes. The latest version will always be available on our website.

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